How To Lead A More Effective Team By Disagreeing

It’s great when people agree with you, isn’t it? It’s a wonderful validation – of your thoughts, your ideas… of you. It makes you feel all warm and fuzzy inside. Yes, it’s great when people agree with you.

Except it doesn’t move the needle. Especially when the agreement comes too early.

There’s a great scene in the old TV series The West Wing. Leo McGarry is the Chief of Staff to liberal Democratic president Jed Bartlet. In this scene, Leo is offering a job to wickedly smart conservative Republican Ainsley Hayes. Ainsley is confused as to why a liberal president would want a conservative Republican working in the White House. Leo then says a line that I think should be committed to memory by every leader at every level:

“The president likes smart people who disagree with him.”

If you’re a leader, substitute your name for “the president” (unless you happen to be the president, in which case you should probably still substitute your name, because referring to yourself by your title is stupid and pretentious). Let’s just make it simple. Here’s the new sentence:

“I like smart people who disagree with me.”

I want you to make that one of your primary leadership mantras. “I like smart people who disagree with me.”

If you want to build your muscles, you do resistance training. The resistance can be in the form of weights, elastic bands, or your own body (for example, when doing pushups and pull-ups). Resistance makes muscles stronger.

Even the best ideas benefit from resistance. This resistance comes in the form of pushback by a smart person. Even if the smart person is just playing devil’s advocate, the challenge serves a purpose. When an idea is challenged, one of three things will happen:

The idea will be reinforced.
The idea will be reevaluated.
The idea will be abandoned.

Any of these three is preferable to the idea being blindly accepted by a team that’s either too intimidated to question, or too disengaged to care.

When an idea is challenged, it is examined. This examination will find one of three things about the idea, which correspond to the list above:

The idea is sound.
The idea is flawed but can be improved/fixed.
The idea is flawed, and cannot be improved. (Even in this case, though, the “bad” idea could be the spark that leads to the “good” idea.)
Agreement is a good thing, but not when it’s automatic; not when it’s a rubber stamp.
Agreement is a good thing when it comes at the end of smart debate. Agreement is a good thing when it rises out of disagreement.

Signs of Poor Taxi Service

find it easier to travel on a daily basis now. The lines between traditional taxi services and ride sharing services have blurred. This assimilation has increased expectation for ride sharing services to operate more like a professional cab service.

For a smooth and non-stressful ride, it is recommended to watch out for these red flags before a service is hired.

Unusually high fares
Cut throat competition has forced transport sector to drive innovation and continue reducing fares. This has been true for taxi services too. Unless there is a shortage of drivers due to high demand or premium services being offered, there is no incentive to pay extra.

Questionable maintenance
Good taxi services walk the extra mile. They often partner up with local bodies to have their cars certifiably inspected for faults. This translates into a safe and relaxed environment for its customers and repeats business. Any taxi service failing to ensure such maintenance regularly will naturally lose credibility.

Resistance towards technology adoption
Without a shred of doubt, technology has become one of the most integral parts of our lives. Without it, our complex ecosystem will collapse. A good taxi service tries to stay ahead of the curve and employs latest technologies. While this does increase their cost in the short term, it brings more revenue in the longer term. As a rule of thumb a good taxi company will employ at a bare minimum: –

– GPS tracking

– online bookings

– dedicated platform for drivers and customers

– email confirmation

Inflexible payment solutions
In an ever digitalizing economy, less people are carrying cash with them for daily settlements. While a bad taxi service turns blind eye to this, good taxi services see opportunity to retain and expand existing customer base. As such, they offer customers the convenience of paying via not only credit cards but cash and even wallet systems.

Non-existent or poor customer service
A substandard taxi company does not feel obligated to ensure customer satisfaction. Instead, it operates on a basic, no-frills business model. An important pillar of customer satisfaction is during service or after sale service. This is done to ensure that customers have an option to provide feedback or complaint about the service. The underlying idea is to empower users to speak directly to a company representative; to share positive feedback or raise concern.

A taxi service operating without customer service could potentially turn out to be the single biggest red flag. It goes on to display the concerned company has for its users.

Unprofessional drivers
Demonstrating professionalism for a driver is myriad of, rather subjective, intangibles. Being a professional driver is not simply about driving fluidly but also ensuring customer accompanied does not feel uncomfortable in any way. A good taxi company should, therefore, have a system of metrics in place to rate the performance of its drivers.

The list is not exhaustive in any form. Indeed, many of the indicators might be trivial to one person but a deal breaker for other. At the end of the day, the service that focuses its energies on customer convenience and facilitation is likely to triumph over others. If you need the best taxi service then make sure that they don’t have bad signs.

Abstract Art Paintings

In general terms, abstract art paintings break the monotony of realism and reject the fact that paintings should depict pragmatism. In the pre-World War II era, abstract art painters mostly depicted spiritualism or intellectualism, rejecting the 20th century motto of “art for art’s sake” and replacing realism with spirituality and rationality. Furthermore, with the advent of the technology age, abstract art has gained greater significance.

Painting as an art form has undergone several changes, especially during the 20th century, wherein a transition from figurative painting to abstract painting was the chief feature of the era. Renowned painter Pablo Picasso is generally believed to have ushered the shift from figurative to abstract painting. Picasso, along with George Braque, formulated a new pictorial representation known as cubism, wherein the artists depicted an object as seen from a different viewpoint.

Abstract art painting took a further leap in 1911 with the creation of synthetic cubism and analytical cubism. These forms of cubism fragmented the subject in the painting, for example, in analytical cubism, painters used crystalline geometry, while in synthetic cubism the subjects were reduced in size. Artists like Piet Mondrian, whose paintings ultimately led to the first non-figurative paintings or pure abstract art from 1914 onwards, pioneered such forms of cubist painting. In the twentieth century, Russian painter Wassily Kandisky pioneered non-figurative art.

Furthermore, in the 1940s, another form of abstract art called Abstract Expressionism emerged, in which the theory of expressionism was applied to abstract paintings. The art form had an enormous impact on contemporary American artists, with New York becoming the hub of Abstract Expressionism. Jackson Pollock in his action paintings used this technique of abstract expressionism wherein he dripped, dropped, smeared or threw paint onto the canvas to create an art object. Other well-known followers of Abstract Expressionism, also known as the New York School and Action Painting, are Willem de Kooning and Mark Rothko.

One Bad Decision Can Cost a Hospital Millions

Things can go wrong without the right team in place

I recently read an article that was attempting to explain the cost overrun experienced by a hospital during the launch of their new EMR. The article was clear on what caused the overrun but failed to communicate why the decision was made that created the cause.

In many hospitals, emotions can run high fueled by attitudes of resistance to change. The pressures and stress associated with go-live can be a challenge to manage; however, allowing those forces to affect decision-making can have lasting adverse financial effects. When all planning, budget, constraints, and common sense that should be applied are set aside, you can almost always expect the worse. It may feel like appeasement is the right thing to do to relieve the stress, but it may not be the best thing. Sticking to the plan, and staying within the budget should always be the guiding factor that drives decisions even when the pressure is great.

It’s unfortunate, but some decisions are based on problems that may not exist at all but are only perceived based on excessive negativity. Having an experienced team in place that can help make decisions based on fact is vital.

Negotiating Skills Do Pay Off!

When doing logistics, treat it like it’s your money

Getting one of the best hotels in the city to give you the lowest rate with great concessions is excellent. In this agreement, the hotel managed the flight itineraries and provided transportation to and from the airport. They supplied one large conference room for orientation and then surprised us in the contract with a complimentary welcome reception for 120 guests with heavy hors-d’oeuvres. Provided two fifty-six seat luxury buses and several shuttles to transport consultants to the training facility and back. They also agreed to use their shuttles to take those consultants that worked within two miles of hotel to work and back each day. Everything listed above was in the price of the rooms $105.09 with tax. Note, this took a huge burden off the consulting firm, and the savings were passed on to the hospital.

When a hospital hires a consulting firm, that consulting company should put forth all effort to save money, not spend money. Creating a positive cost variance (CV) indicates the consulting firm is in fact on your team. Negotiating for the best price is good, but getting the most value for the lowest price is better.

Consultants Saved the Day!

Good consultants can mean the difference between success and failure

I sat in an auditorium with over three hundred consultants when the speaker invited to the podium the senior implementation project manager. “Dr. So and So has overseen the EMR implementation of nineteen plus hospitals please give him a round of applause.” Wow, nineteen projects that’s impressive. However, it turned out to be a challenging project in many areas but mainly with significant workflow issues.

Although it is confusing why this happens, it is clear the leadership was out of touch. Seeking someone with excellent qualifications can be attractive for any hospital, but having someone with the insight that can eliminate problems before they exist is priceless. I am not sure why this project manager didn’t know this.

Fortunate for everyone the consultants came with the experience and knowledge necessary to handle these types of issues. Jumping into action and based on past experiences they began the process of educating the staff and leadership on what works. This go-live would have never survived without the tremendous efforts of the consultant.

Palm Oil Plantation Business in Indonesia: How to Get Started

Palm Oil Plantations are a very lucrative agricultural business for agriculture entrepreneurs and companies to invest in. The potential in this business makes palm oil one of the largest revenue streams in Indonesia. After the President of Indonesia Mr. Joko Widodo (Jokowi) imposed a moratorium on the land available for plantations, the value of palm oil plantations has increased dramatically.

The process of acquisition or take over of plantations, especially oil palm plantations, is not as easy as imagined. There are a number of important factors that are key to success in the take-over of oil palm plantations that must be followed and implemented based on the principle of gentlement-agreement by each party.

Considering that transactions in the property sector, especially the take-over of oil palm plantations, contain very high capital business and involve many parties as mediators, the government in this case the Minister of Trade of the Republic of Indonesia feels the need to make rules to safeguard the rights and obligations of the parties involved through the Minister of Trade Regulation of the Republic of Indonesia no. 33 / M-DAG / PER / 8/2008 concerning Brokerage Company of Property Trade.

However, even though there are regulations governing trade transactions, it is not uncommon for a transaction to be too convoluted and less cooperative between mediators, so that the take-over process actually becomes unsuccessful or completely void.

The following are steps to acquire a palm oil plantation in Indonesia

First, contact a trusted brokerage firm and ask if they have palm oil plantations to sell. Do not contact individual brokers as they may not have the complete detail on specific plantations, and generally they are not clear with the actual relation to the available plantation. Such cases often occur in Indonesia and you should make sure that the plantations have no legal issues.

Second, ask the brokerage firm to do the due diligence so that you avoid future legal issues in Indonesia. A trusted brokerage firm must have qualified survey tools such as drone mapping and a reliable agronomist / business analyst team. Thus, there is a match between the plantation legal documentation and the actual physical plantation.

Third, make sure the selling price of the plantation is fair. Almost all individual brokers markup the original price up to 30%. You should be careful in doing business with these types of individual brokers because of this type of lack of transparency. In this case you need to appoint a trusted agent to represent you in the take-over process. A typical commission fee of 1-3% should be expected from the plantation selling side.